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Shared inbox

Work with tenant-scoped conversations and messages

GET /api/conversations supports lane, unread, channel, search, limit, and offset. Conversation details, messages, unread state, and outgoing messages have dedicated routes.

Filters

limit accepts 1–500 and defaults to 100; offset accepts 0–100000.

Messages

GET /api/conversations/{id}/messages lists messages. POST to the same resource accepts body and optional media_url.

Unknown-chat guardrail

Members cannot start unknown conversations unless their membership explicitly allows it.