Tickets & private notes
Track contact work and internal context
Tickets belong to a person and may reference a message, assignee, and due date. Statuses are open, in_progress, and closed; priorities are low, medium, high, and urgent.
Ticket routes
Use GET/POST /api/tickets and PATCH /api/tickets/{id}.
Private notes
Use GET/POST /api/people/{id}/notes. Notes are internal workspace records.